Founded in 2021, 9X5 Consulting blends traditonal IT professional services with hardware/software sales, managed IT services and software development to give Australian businesses a ‘one-stop’ ICT partner.

Responsibilities

• Management and mentorship of Sales and Marketing Teams (4 staff).
• Responsible for all branded, outbound communications for the 9X5 brand and it‘s subsidiaries.
• Management and improvement of all digital, print and event branding.
• Ownership of all tender submissions, proposals and partnerships.

Achievements

• Relaunched the 9X5, Education360 and Analytics360 digital channels
• Updated their CRM (Zoho One) to support automation of digital channels and lead scoring.
• Successful overseas export program of their Education360 product via industry tradeshows in Singapore and Melbourne. Led to over $500K in overseas sales.
• Grew revenue by 110%
• Recognised as the No.9 organisation in the 2023 CRN Fast50 Awards.

ED was a digital start-up, specialising in building onshore/offshore hybrid teams to deliver large-scale digital transformation projects. As a startup, Marketing was responsible for driving pipeline growth, industry and target market recognition and ensuring that all branded communications met the organisation’s standards.

Responsibilities

• Management of all outgoing communication channels, including online, email, and social.
• Creation of brand guidelines, including UI standards.
• Management of small marketing team.
• Management of all tender submissions, proposals and sales documentation.

Achievements

• Implemented new digital channels including website and socials.
• Implemented new CRM (Hubspot) including automations, workflows and lead scoring.
• Recognised as the No.2 organisation in the 2022 CRN Fast50 Awards with revenue growth of 226%.

Played an active role in the expansion of CT from a Managed Services focused business to a full-service IT business that includes Cyber Security, Infrastructure and As a Service offerings. Led the business lead generation and marketing efforts to produce 30% year-on-year growth, even during the challenges of the pandemic. Managed a high-performance team of 5 staff, along with the management of marketing agencies.

Responsibilities

• Management and mentoring of marketing team consisting of copywriter, social media manager, graphic designer and videographer.
• Design and implement marketing plan to support sales team in achieving targets.
• Collaborate with cross-functional teams to ensure successful delivery and stakeholder satisfaction for all marketing projects.
• Stay updated with industry trends and market conditions to identify emerging opportunities

Achievements

• Grew revenue by over 30% year on year
• Established Marketing CRM Platform and introduced Automated Workflows and Campaigns (Hubspot)
• Established CT’s Cyber Security, Managed Print and Device as a Service product lines.
• Helped the organisation be recognised through multiple awards with Customer Service Institute of Australia, including the ‘Best of the Best’ Award in 2020.
• Strengthened key vendor relationships and secured ongoing support.

PS+C is one of Australia’s leading end-to-end ICT and digital consulting organisations, with over 400 expert consultants, and locations in Melbourne, Sydney, Brisbane and Canberra.

Responsibilities:

• Maintain Company Branding and Style Guide
• Work with sales team on tender responses and submissions
• Maintenance of Company Websites and Portals
• Production of Annual Report and all Company Statutory Documents
• Event Management
• Email Campaigns
• Copywriting
• Social Media Marketing
• Design of all Company Marketing Collateral

Achievements

• Creation of new Company Website, merging content from 12 bespoke company websites. New website led to an 8X increase in web traffic.
• Decommissioning of old websites to improv cost efficiencies.
• New company branding including online style guide for staff and 3rd party vendors.
• Renegotiated printing and design functions with 3rd party vendors, resulting in faster response times and cost reductions.
• Redesigned all marketing collateral to meet new brand style guide.
• Took part in acqusition of Artisan Consulting, a bespoke Salesforce consultancy, redesigning all their collateral and online materials to meet PS+C branding standards.
• Worked with People and Talent team to standardise and streamline all recruitment activity.

RXP specialise in providing clients with digital expertise and support across current and emerging channels. From the initial design phase right through to final build, RXP go above and beyond to deliver effective, long lasting solutions to complex problems.

Responsibilities:

• Maintain Company Branding and Styleguides
• Work with sales team on tender responses and submissions
• Maintenance of Company Websites and Portals
• Production of Annual Report and all Company Statutory Documents
• Event Management
• Email Campaigns
• Copywriting
• Social Media Marketing
• Design of all Company Marketing Collateral

Achievements

• Ran project team that created new company website built on Sitecore. My duties included Project Coordination as well as User Testing and Design.
• Part of team responsible for the merger of The Works, a leading digital advertising firm into the RXP Group.
• Creation of company style guide.
• Redesign of all marketing and sales collateral to meet branding style guide.
• Successfully rolled out a company practice model and all associated collateral.

As a consultant for RXP, I worked within SportsBet’s Remediation Team, identifying solving and fixing any regulatory and security issues discovered.

Responsibilities:

• Workshop facilitation with business SMEs
• Documentation of issue and solution design
• Issue remediation

Achievements:

• Successfully closed over 40 remediation items across the business.

As a Consultant with RXP, I was assigned to Telstra Health as a Digital Business Analyst. Telstra Health is the largest Australian-based provider of software for healthcare providers and funders. My role as Digital BA was to help identify, document and prioritise user and business requirements for what became the HealthNow App.

Responsibilities:

• Work with business SMEs to document user, business and technical requirements and map customer journeys.
• Involvement in Agile sessions, including daily standups, sprint planning and retros.
• Documentation of all requirements and acceptance test plans in Confluence.

Medibank is an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians. RXP assigned me to work within Medibank’s Digital team as part of their migration to Adobe Experience Manager, across various releases.

Responsibilities:

• Worked as part of UX team, uplifting functionality across their product and member services areas of the website
• Creation of interactive wireframes using Axure RP
• Working with front-end developers to improve the Customer & Member web portal

Assigned by RXP to work within ANZ’s Digital Team, I worked on the design, development and roll-out of the Super Regional iPad Project for the Commercial Innovation team.

Responsibilities:

• Requirements Gathering and Documentation
• Wire framing
• Workshop Facilitation
• Project Intranet Maintenance
• Facilitation of User Testing

As a consultant with Metis Resourcing, I worked on the DCCN project, which allowed Telstra to internally provision virtual machines on their internal cloud.

Responsibilities:

• Work with business SMEs to document user, business and technical requirements and map customer journeys
• Designed wireframes for DCCN portal
• Facilitated workshops with SMEs where required

Working as a consultant with SRMA, I worked on the analysis for a Disaster Recovery initiative across Telstra’s activation functions.

Responsibilities:

• Work with business SMEs to document user, business and technical requirements
• Creation of detailed Network Diagrams in Visio

Short-term role through UXC Professional Solutions helping SuperPartner’s Sprite Project with incident remediation and defect tracking.

Responsibilities:

• Worked with the Test Team to identify defects and incidents
• Work with SMEs across the business to solve defects
• Project Reporting

Placed by UXC Professional Solutions, working with UX/UI team for the new release of the Calista Student Management System.

Responsibilities:

• Design of wireframes using Axure RP
• Design and documentation of UI elements using HTML/CSS/Fireworks

As a Senior Consultant with UXC Professional Solutions, worked as a User Acceptance Tester on Tabcorp’s HALO project, a complete redesign of their online presence including their core gaming platform.

Responsibilities:

• User Acceptance testing across Mobile, Web, and Betting Terminals
• Documentation of tests and testing coverage in HP Quality Centre

Placed by UXC Professional Solutions to be responsible for UI Audit of existing web applications, creation of new wireframes and designs, and implementation of new look and feel in conjunction with the development team.

Responsibilities:

• Audit of existing online assets
• Creation of wireframes to support new feature sets
• Creation of finished mock-ups for selected screens to showcase to Executive team
• Documentation of user stories and journey maps

Placed by UXC Professional Solutions to coordinate workshops and planning sessions for remediations team as part of Telstra’s transformation project.

Responsibilities:

• Workshop Facilitation
• Creation of workshop artifacts
• Documentation and follow-up of action items

Placed by UXC Professional Solutions as a Business Analyst, putting together business requirement documents for a large business reporting project that was running in conjunction with a large data warehouse project. The project aimed to make KPI data available to stakeholders via a SharePoint website.

Responsibilities:

• Workshop Facilitation
• Documentation of User Requirements

Placed by UXC Professional Solutions to design and configure a SharePoint Portal to disseminate strategy information and performance data to decision-makers.

Responsibilities:

• Documentation of User Requirements
• Configuration of SharePoint for use as a document repository for training and teaching aid
• Working with 3rd party vendors for creation of multimedia videos for use on portal
• Workshop facilitation
• Reporting to Project Sponsors and Senior Executive

Placed as a Developer by UXC Professional Solutions to develop enhancements to existing .Net-based financial reporting applications. Technologies used were VB.Net, SQL Server, and SSIS.

In this role, I was responsible for all online campaign material to support AIG’s Life, Income Protection, and TPD Insurance Products. This included web, multimedia, and other digital assets.

Responsible for the development and maintenance of a variety of retail websites across the group including Spotlight, Anaconda, and RSEA.

Responsibilities:

• Development of websites using Squiz
• Update of websites for every sales campaign (every 2 weeks)
• Email marketing campaigns to support sales events

Achievements:

• Successful launch of Anaconda into the Australian marketplace
• Growth of membership databases for both Spotlight and Anaconda

Working within the eServices team, worked on UI enhancements to websites including Myer, Kmart, Target, and Coles.